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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 Is my server insured for damage or loss by DSE ?We do not responsible for your server damage. All insurance is customer`s responsibility Views: 209 |
| What if my server is damaged in shipping ? Servers that come in damaged will be returned to the customer at their expense. DSE will not... Views: 156 |
| Can I come in to trouble shoot an issue with my server ? Do I need to bring my own equipment? Yes we do allow colocation customers only come and do the maintenance on their servers. We will... Views: 177 |
| Can I have an outside company package and ship my server out of the DSE facility? Yes but the server pick up has to be properly scheduled through our helpdesk at least 48 hours... Views: 179 |
| Can I send in spare parts and what happens if the parts are misplaced and are lost? We do not store nor inventory spare parts for colocation customers. We suggest you have all... Views: 177 |
| Can I send you an external hard drive and have you send it back to me in few days ? Yes we can but you will have to pay for shipping and handling fee. Views: 174 |
| Do colocation servers have to be shipped to your datacenter or can I drop of my server in person Colocation servers can be dropped off in person if the drop off is scheduled with at least 24... Views: 196 |
| Do I get my colocation hardware back should I cancel the account ? Yes. You just need to pay shipping and handling. Views: 253 |
| Do you allow people to bring servers to your datacenter or do they have to be shipped in? Customers who schedule with our NOC may bring their servers in. Views: 185 |
| Do you insure your shipments ? Any insurance has to be specifically requested by the customer and the customer has to provide... Views: 180 |
| Does DSE save the original package material for shipping the serve back to me? No but customers can have their original package material shipped back to them at their cost Views: 186 |
| How do I ship my server to DSE ? Shipping instructions are provided through our helpdesk. If you do not have access to our... Views: 201 |
| How do you handle return shipping of canceled servers or failed hardware? How much do you charge for shipping We will pack your equipment and ship it back to you. We ship via DHL. Customer has to specify... Views: 176 |
| How many power supplies am I allowed per server ? We allow max 1 power supplies per server. Servers requiring extra power drop for redundant power... Views: 207 |
| What are the charges for remote hands for replacing/adding hard drives, ram, etc? Quick hardware swaps are complimentary. Remote hands that take more than 30 minutes are billed at... Views: 182 |
| What if my server is damaged in shipping ? Servers that come in damaged will be returned to the customer at their expense. DSE will not... Views: 169 |
| When colocating multiple servers can I have private switch, external hard drives and other accessories ? Only if you own the FULL RACK Views: 197 |
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