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Do you provide SLA? DSE servers does not offer any SLA however we do realize uptime is very important for our... Views: 173

How many IPs (IPv4) do I get with my server ? 10Mbps server packages get up to 2 usable IPs free of charge. Views: 179

If I cancel my server half way through my billing cycle, am I entitled to a refund for unused time in the billing cycle? Unfortunately no. All servers are renewed on monthly basis, therefore we can not issue any... Views: 184

Is your bandwidth shared ? YES Views: 195

Where is DSE servers located? A: DSE servers datacenters are located in Brickfields KL, and Cyberjaya,-MALAYSIA Views: 194

Who are your upstream providers ? TMNET Views: 182

Are your facilities manned 24x7x365 ?  Yes, we have staff present at all of our datacenters 24x7x365, maintaining customer... Views: 183

Are your servers managed ? No. We do however offer a managed services department for help with issues not handled through... Views: 175

BANDWIDTH : What is unmetered bandwidth? Is it the same as unlimited bandwidth ? Unmetered bandwidth means that customer does not get charged any extra bandwidth usage fees... Views: 200

Can you route my IPs ? Yes we can route your /24 and larger IP space free of charge Views: 183

Can you SWIP my IP assignment ? DSE Servers does not use SWIP. We use RWHOIS Views: 216

Company : How long have you been in business? Dedicated Server Enterprise was incorporated in 2003, the company registered under Malaysia's... Views: 193

Do you have phone sales? Yes Phone sales is available from 12pm-5pm monday-friday. If you do not get someone live then... Views: 175

Do you sell external Windows and Control Panel license ? NO. We only license servers located in our datacenters. Views: 256

Does DSE provide data backup service? If the hardware failure happens, do I get compensation for the data I lost? All servers are unmanaged. You will need to backup your data locally to a secondary hard drive,... Views: 198

How can I renew my server or cancel my service with DSE? All services are renewed automatically on a monthly basis. If you'd like to cancel your server,... Views: 177

How do you handle RDNS ? We can set individual PTR records upon request or we can delegate the RDNS to the customer directly Views: 210

How many servers are there in your facility? A: We currently house over 5000 servers. Views: 193

NETWORK : Is your network multihomed ? Our network is multihomed, using BGP4 routing protocol. Views: 189

Since your servers are unmanaged what kind of technical support can I expect ? We offer free manual reboots, OS reinstalls and general help if customer loses remote... Views: 172

What happens when I have a hardware failure ? Hardware failures are unfortunately an unforeseen problem that can occur at anytime. Fortunately... Views: 164

What is the difference between colocation and dedicated server ? With colocation you house your server hardware at our facility. With dedicated server you rent... Views: 174

What is the difference between dedicated server and virtual server ? With Virtual server you share the bandwidth and hardware resources with other customers. With... Views: 185

What is your total internet connection capacity ? Our network currently has 390Gbit/s connectivity to the internet. Views: 201

What kind of support do you provide for servers at your datacenter? There is a web based helpdesk where customers can submit their support requests 24x7. Our techs... Views: 170

What security do you have in place? A:Chicago - The security in the CBOT is very extensive, including Security Guards and Video... Views: 179

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